Terms of service

Terms of Service

Last updated: January 15, 2026

Welcome to Apex Arabia. By accessing or using our website and services, you agree to these Terms of Service. Please read them carefully.

1. About Apex Arabia
Apex Arabia is an e-commerce platform operated by Apex Arabia Portal, registered in the United Arab Emirates. We curate and sell home essentials for the global community living in the UAE.

2. Acceptance of Terms
By placing an order, creating an account or browsing our site, you agree to be bound by these terms, our Privacy Policy and our Shipping and Return policies.

3. Eligibility
You must be at least 18 years old to make a purchase. By using our services, you confirm that you meet this requirement.

4. Account Responsibility
If you create an account, you are responsible for:
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use

5. Product Information & Pricing
We strive to provide accurate product descriptions, images and pricing. However:
• Colours may vary slightly due to screen settings
• We reserve the right to correct pricing errors and cancel orders placed at incorrect prices
• Product availability is subject to change

6. Orders & Payment
• All orders are subject to acceptance and availability
• Payment is processed securely through our payment partners
• We accept major credit/debit cards and offer instalment options via Tabby and Tamara
• Prices are listed in AED and include applicable taxes

7. Shipping & Delivery
• Standard delivery takes 5–7 days; some orders may arrive sooner
• Large or customized items may require up to 60 days for delivery
• Delivery timelines are estimates and not guarantees
• Risk of loss passes to you upon delivery
• See our Shipping Policy for full details

8. Returns & Refunds
• Eligible items may be returned within 30 days of delivery
• Customized items cannot be returned unless defective
• See our Return Policy for full details

9. Price Match Guarantee
We offer a price match guarantee on identical products sold by authorized UAE retailers. Contact us with proof of the lower price, and we will match it.

10. Intellectual Property
All content on our site—including text, images, logos, graphics and product descriptions—is owned by Apex Arabia or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute or use our content without permission.

11. Prohibited Uses
You agree not to:
• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our site
• Impersonate any person or entity

12. Limitation of Liability
To the fullest extent permitted by UAE law:
• We are not liable for indirect, incidental or consequential damages
• Our total liability is limited to the amount you paid for the product in question
• We do not guarantee uninterrupted or error-free service

13. Indemnification
You agree to indemnify and hold Apex Arabia harmless from any claims, damages or expenses arising from your use of our site or violation of these terms.

14. Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai.

15. Changes to Terms
We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our site constitutes acceptance of the revised terms.

16. Contact Us
If you have questions about these terms, contact Apex Arabia Portal at www.apexarabia.ae